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Case Study: A Leading Online Retailer

Please note that the identity of this client has been withheld to protect Commercial Confidence.

The Brief

A national account, including a prestigious head office complex where security forms an integral part of the total on site FM solution. The security provision must work in harmony with the other FM services, particularly the hard FM provision, and interface with CAFM systems. The range of services are undertaken by a multi-tasked on site security team and include: manned security guarding, reception services, key holding, internal/external patrols, CCTV monitoring, car parking control, incident management, alarm monitoring and access control reporting, vehicle searches and control.

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Challenges

To fully recognise the importance of a national, integrated and comprehensive security service to our client as being business critical. Reflect the pivotal differences in the security provision at a Central London-based head office complex and the fluctuating needs and risks of a portfolio of several individual locations. A key aspect of this service is to work in partnership, developing an integrated team where all the security staff work closely with Client personnel, and other key stakeholders to provide a safe and secure working environment.

Solution

We took this opportunity to develop an ongoing security strategy. We have implemented a multi-manned and multi-tasked high profile security service following the guiding principles of contract value for money and contract innovations, in line with the key business and security objectives of the sites. We have pioneered a key national account operational structure, service level agreements, formalised management reporting systems and meeting structures, undertaken a full security accountability review and assisted and advised in the review of the CCTV hardware system.

The Security Accountability Team systematically assessed the current effectiveness of staff and performance. This also evaluated the Application, Attitude and Ability of all personnel deployed to the assignment in order to ascertain any training and development requirements and recommendations for enhancement of the security function. From this, in conjunction with our training partner, WSG Associates, we have introduced the delivery of NVQ Level 2 qualifications to all security personnel.

Our success factors can be summarised in demonstrating that we are the Contractor of Choice for this client. This is a key, multi-site contract that follows the principles of our Key Account Strategy with the attention of senior management and the directorate at all times. We believe that this contract demonstrates our performance, honesty, dependability, and company values in delivering an optimum, value-for-money security service that is flexible, interfaces with our client’s needs and operates within exacting standards.

The Crest Boys Academy

"On behalf of all the staff and students at John Kelly Boys' Technology college we would all like to praise and thank your Canine Unit. The Canine Unit were on duty at the College when an incident occurred. Approximately 19 youths got onto the College site and tried to attack teachers and students and disrupt our summer festival. The dog handler and dog chased these youths and contained them in an area until the Police arrived. Afterwards the Police Officer commented on the professionalism and excellent performance of your Canine Unit"

- John Kelly Technology College

Ask Jeeves logo

"Everyone at Omni Security has been helpful, polite and very professional at all times. We have built along the years (since 2002) a solid working relationship and we are always guaranteed to have a service that meets with all of our requirements. It gives real peace of mind in dealing with them, all you need when it comes to security."

- Ask Jeeves

McNicholas logo

"Having employed Omni Security since 2005 to protect our company property, I can thoroughly recommend them as suppliers of security personnel. They provide a prompt response and commitment for any security request."

- McNicholas Construction

Haringey council logo

"Omni Security were extremely professional, supportive and flexible in providing a service that fits in with our needs and budget. All the staff that we had contact with had the necessary understanding of our problems, which was fundamental to the effectiveness of the project."

- Haringey Council

Castle School

"Your team have been courteous, professional and always good humoured in their work. It has been a pleasure to have them as part of our team. The peace of mind they have given us has been wonderful."

- Castle School – Cambridge

The design Museum logo

"Omni Security Services have continually demonstrated their commitment and dedication to The Design Museum and to the welfare of their security officers on site. Reliability is of paramount importance to the Museum and Omni have never failed to deliver."

- The Design Museum

"We have been using Omni Security for the past 6 years and have found the on site security staff and office management consistently professional, helpful and friendly. I would definitely recommend Omni to take care of your security needs."

- Xtreme Information

"The Omni team have provided us with fantastic security staff support for the last 3 years. Their reliability is second to none."

- 88 St Jame's Street (UK) Ltd

Bennetts Associates

"Omni Security take pride in knowing us as people and maintaining a close and professional relationship. They understand our needs as a business and consistently deliver service on all levels – reliability; continuity of staff; approachable and effective account management; flexibility and most importantly, the ability to provide a service that guarantees total peace of mind and confidence that our interests are well looked after."

- Bennetts Associates

burohappold engineering logo

"Omni Security have been providing security to the London office of Buro Happold since 2002. The service provided has consistently been of a high quality and on the occasions when the security personnel have been required to provide additional cover at either short notice or no notice, Omni Security have never been found lacking the will to provide a professional service."

- Buro Happold Ltd

We provide security services to all business types across the UK, from local key holding arrangements to £1m+ national guarding contracts, we truly understand that no two of our clients are the same and we acknowledge this by offering and delivering a truly bespoke service.

This is based on our understanding of their unique requirements and we work closely with all of our clients to stay away from the "generic approach" more and more commonly used within today's security industry. By doing this we have created ongoing partnerships with our clients, aspiring to become their long term security services provider of choice.

We aim to add value to your security provision by analysing and understanding your requirements and providing a solutions-based approach to the associated risks and practicalities of the scenario. Our wealth of experience means we go to great depths to understand the client / supplier relationship, and our goal is to deliver value for money and genuine innovation for every minute of every shift.

A wider selection of client case studies and testimonials is available upon request. We specifically protect the reputation and integrity of our clients' security, maintaining strict client / commercial confidentiality agreements.

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